Lensrentals.com Reviews

Lensrentals.com accepts a variety of payment methods to accommodate customers. The accepted forms of payment include all major credit and debit cards such as VISA, AMEX, MasterCard, and Discover. These options are available as long as the card is not a type of prepaid account. However, it's important to note that Lensrentals.com does not accept PayPal, direct funds transfer, check, or cash as payment methods. This ensures a streamlined and secure transaction process for renting photography and videography equipment.

Lensrentals.com has a straightforward return policy where customers can use the included return label to send items back. It is essential to remove or cover up the original shipping label and attach the new one to the box. The package should be dropped off at an official FedEx or UPS location to ensure it is processed correctly, and obtaining a receipt is recommended. The use of dropboxes, mailrooms, or unofficial shipping locations is not advised. As for the shipping policy, Lensrentals.com primarily uses FedEx as the default carrier and includes both outbound and return shipping in the pricing. A signature is required for all deliveries, and while international shipping is not available, they do ship to Alaska and Hawaii. Shipping rates are automatically calculated as items are added to the cart, and overnight shipping is an option. If a package is delayed due to a carrier error, a refund of the outbound shipping cost may be offered.